Terms of service

Last updated: November 14, 2026

Overview

TreeHalo (“we”, “us”, “our”) operates this store at treehalos.shop, powered by Shopify. Review these terms and our Refund Policy, Shipping Policy and Privacy Policy before using the store or ordering.

1. Eligibility

You must be legally able to enter a purchase contract where you live, or have the required parent or guardian authorisation. Give accurate purchase, contact and delivery information.

2. TreeHalo products

We sell TreeHalo ring lights, bundles and related add-ons. The product page and order confirmation identify your selected kit and included items. Products are not described as custom-made solely because they are ordered online. Cancellation and return conditions appear in our Refund Policy.

3. Product information and installation

Review the kit’s dimensions, power requirements, controls and included items before purchasing. The current TreeHalo Smart RGB ring light provides coloured uplighting with the controls described on its product page.

Some images are styled illustrations or digital renderings. Appearance varies with screens, surroundings and installation. This does not excuse goods being materially different from their description or failing consumer guarantees.

Follow the instructions and electrical requirements for your exact kit. Arrange qualified installation where required and use appropriate outdoor-rated connections.

4. Prices, promotions and gifts

Prices are displayed in the selected currency. Shipping and taxes collected by us are shown before payment. Bundle discounts apply according to the displayed offer and checkout.

Future prices and promotions may change. Changes do not remove offers already accepted in a paid order. If a material pricing error affects your order, we will contact you to agree a correction or provide a full refund.

Gift eligibility and optional extras are stated on the product page and order confirmation. If an advertised gift is unavailable, we will contact you rather than substitute a materially different item without agreement. Offers do not restrict statutory rights.

5. Orders and payment

You confirm you are authorised to use your payment method. We may decline or cancel an order for a genuine reason such as suspected fraud, unavailable goods or an unserviceable address. If we cancel a paid order, we provide a full refund.

Relevant order, payment and communication records may be used to verify transactions and resolve disputes.

6. Shipping and delivery

Our Shipping Policy explains charges, priority service, tracking and updates. Estimates are not guaranteed dates unless expressly agreed. We remain responsible for resolving delivery issues to the extent required by law.

7. Cancellations, returns and disputes

Our Refund Policy explains cancellations, returns, faulty goods and refunds. Please contact TreeHalo so we can try to resolve concerns. Nothing requires you to waive a payment dispute, chargeback, complaint or other legal right.

8. Acceptable use

Do not use this website unlawfully, infringe rights, submit fraudulent information, introduce malicious code or interfere with security. We may restrict misuse, subject to applicable law.

9. Intellectual property

TreeHalo branding and content are owned by TreeHalo or used with permission from their owners. Do not reproduce protected content commercially without the relevant rights holder’s permission, except as permitted by law.

10. Website availability and liability

We aim to keep the website accurate and available but cannot guarantee uninterrupted access. To the extent permitted by law, we are not responsible for losses caused solely by website interruptions beyond our reasonable control.

Nothing excludes liability or remedies that cannot lawfully be excluded, including for faulty, unsafe or misdescribed goods or recoverable loss under consumer law.

11. Responsibility for misuse

You are responsible for unlawful website use and for following product instructions. Any claim relating to misuse is subject to applicable law. These terms do not require you to indemnify us for our own negligence or failure to honour statutory rights.

12. Consumer rights

Australian Consumer Law guarantees and mandatory consumer protections where you live continue to apply. Where these terms conflict with those rights, mandatory rights prevail.

13. Governing law

Queensland, Australia law governs these terms, subject to mandatory laws and consumer protections where you live. Nothing prevents claims in a court or tribunal available under applicable law.

14. Changes

Updates are posted here with a revised date. The terms in force when an order is placed apply to that order. Updates do not retrospectively reduce your rights.

15. Contact

For terms, product or order questions, contact TreeHalo. Website: treehalos.shop.