Shipping policy

Last updated: November 14, 2026

1. Shipping destinations and charges

Select your delivery country and enter your full address at checkout to see available services and shipping charges. The price shown before payment applies. Free shipping is available only where shown for your destination or qualifying bundle; it is not free on every order worldwide.

Remote addresses and some destinations may have restrictions. If we cannot deliver an accepted order, we will contact you about an agreed alternative or refund.

2. Processing and dispatch

You receive an order confirmation after purchase. Dispatch timing is confirmed separately by email and varies with the ordered kit and destination. If you need delivery by a particular date, contact TreeHalo before ordering.

If we cannot supply your selected product, we will contact you about an agreed alternative or refund. We will not substitute a materially different product without your agreement.

3. Delivery estimates

Delivery estimates vary by destination and service and are provided at checkout or in order updates where available. Allow time for processing, transit and customs clearance. Peak-season demand, remote locations, weather and carrier disruption can cause delays.

Estimates are not guaranteed arrival dates. Contact us about significant delays. This does not limit cancellation, refund or other rights for non-delivery or unreasonable delay under applicable law.

4. Tracking

Tracking details are emailed when available after dispatch. Carrier scans may take time to update. Ring lights and gifts may arrive in separate parcels; we will provide available tracking details.

5. Priority shipping

Optional priority shipping is selected at checkout. The current one-ring-light offer adds US$9.99 to the standard shipping charge, or its local-currency equivalent. The final destination-specific price is shown before payment.

Qualifying two- and four-ring-light bundles include free priority shipping as advertised, subject to the checkout offer. Select the priority service at checkout where a choice is shown.

Priority shipping does not guarantee a particular delivery date. Service availability and any delivery estimate are shown at checkout or confirmed in your dispatch update.

6. Your address

Provide a complete address, including apartment number and postal code where required. To request a correction, contact TreeHalo immediately. Changes can only be made if we can update the order before dispatch.

If an address error, refused parcel or failure to collect causes a returned shipment, contact us about redelivery or refund options and any reasonable extra costs, subject to applicable law.

7. Customs, duties and taxes

International orders may incur import duties, taxes or customs charges. Unless collected at checkout or stated otherwise, these are payable by the recipient. Customs procedures may affect timing. Contact us about refused or returned parcels; any resolution remains subject to applicable consumer rights.

8. Delivered, missing or damaged parcels

If tracking says delivered but you cannot find the parcel, check safe places, household members and neighbours, then contact TreeHalo. We will help investigate missing, damaged or undelivered orders with the carrier. Tracking does not override your consumer-law rights.

See our Refund Policy for available remedies.

9. Contact

For delivery help, contact TreeHalo with your order number and tracking number if available.